Breakdowns & Inclement weather
What should I do in case the Les 3 Vallées connections are closed?
Contacter les équipes sur place : les agents d’exploitation sont disponibles pour vous informer et vous conseiller sur les alternatives. Vous pouvez également joindre notre service client au (+33) 4 79 00 62 75.
Nos équipes mettent tout en œuvre pour rouvrir les liaisons dès que les conditions le permettent, en toute sécurité.
In case the connections between the Les 3 Vallées resorts are closed, usually due to weather conditions or technical reasons, you have several options:
Stay within your local ski area: fully enjoy your starting resort, which offers a wide variety of slopes for all levels.
Follow real-time information: regularly check the display panels in the resort, the Les 3 Vallées app (https://onelink.to/4376ta) or at https://www.skipass-lesmenuires.com/en/weatherandopenings
What should I do in case of a ski lift breakdown?
In the event of an interruption or malfunction of a ski lift, we invite you to:
Approach the operating staff on site: they will be able to provide you with information, guidance and updates on when service will resume.
Technical teams will respond quickly to ensure your safety and restore service as soon as possible.
Or contact our customer service department on (+33) 4 79 00 62 75.
What should I do if the weather is unfavorable on the day my ski pass is valid?
If you already have a ski pass and the weather prevents the ski area from operating its lifts, please follow these steps:
Do not use your ski pass.
Submit a claim at https://www.ticketoski.fr/en/les-menuires with your order number
Important: If you purchased your pass through a third-party provider (hotel, agency, tour operator, etc.), please contact them directly.
Once your claim is submitted, our customer service team will review it and get back to you as soon as possible.